Frequently Asked Questions
Everything you need to know about bringing Nuvio comfort into your home.
What is the typical shipping timeframe for furniture orders?
Most of our handcrafted furniture pieces ship within 5-7 business days. Larger items requiring freight delivery typically arrive within 2-3 weeks depending on your location.
Do you offer international shipping?
Currently, Nuvio ships exclusively within the continental United States and Canada to ensure the highest standard of white-glove delivery service.
What is your return policy for home decor?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return it in its original packaging for a full refund, minus shipping costs.
Are your wood products sustainably sourced?
Yes, we are committed to environmental responsibility. All Nuvio wood products are crafted from FSC-certified timber and finished with non-toxic, eco-friendly glazes.
How can I track my order status?
Once your order is dispatched, you will receive an email with a tracking number and a link to our real-time tracking portal to monitor your delivery.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free financing options through Affirm for larger purchases.